Outage in IT Glue

IT Glue Unavailable - 502 Bad Gateway - North America

Resolved Major

July 18, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating performance issues that may prevent access to IT Glue for some of our partners. You may see error pages on certain pages in the app. We will provide further details here as soon as we can. Region: North America Applications: Web App, Mobile App, Chrome Extension

Components affected

IT Glue North America Primary File Services IT Glue North America Primary Application Services

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 07/18/2023 07:46PM

This incident has been resolved. Thank you for your patience as we worked hard behind the scenes.

MONITORING almost 3 years ago - at 07/18/2023 07:35PM

A fix has been implemented and we are currently monitoring performance of the IT Glue application. Users will be able to access the application again.

IDENTIFIED almost 3 years ago - at 07/18/2023 07:17PM

The issue has been identified and we are working on a fix. Users will be getting a 502 Bad Gateway error when accessing the application.

INVESTIGATING almost 3 years ago - at 07/18/2023 06:54PM

We are investigating performance issues that may prevent access to IT Glue for some of our partners. You may see error pages on certain pages in the app. We will provide further details here as soon as we can.

Region: North America
Applications: Web App, Mobile App, Chrome Extension

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