Outage in IT Glue

Degraded Performance - IT Glue - North America

Resolved Major
August 17, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating performance issues that may prevent access to IT Glue passwords and other pages for some of our partners. You may see error pages upon accessing them. We will provide further details here as soon as we can. Region: North America Applications: Web App, Mobile App, Chrome Extension
Components affected
IT Glue North America Primary File Services IT Glue North America Primary Application Services

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/17/2023 04:29PM

This incident has been resolved.

MONITORING about 2 years ago - at 08/17/2023 03:28PM

A fix has been implemented, we are currently monitoring and seeing an improvement in response times in the application including passwords. We will have more updates for our customers as they become available.

IDENTIFIED about 2 years ago - at 08/17/2023 02:42PM

The issue has been identified and we are currently working on a fix. We will share more information as soon as we have them.

INVESTIGATING about 2 years ago - at 08/17/2023 02:19PM

We are investigating performance issues that may prevent access to IT Glue passwords and other pages for some of our partners. You may see error pages upon accessing them. We will provide further details here as soon as we can.

Region: North America
Applications: Web App, Mobile App, Chrome Extension

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