Outage in IT Glue

IT Glue Log In with KaseyaOne

Resolved Major
May 09, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue with IT Glue customers logging in to IT Glue using Log In with KaseyaOne and are working diligently to resolve. IT Glue local login is unaffected and we recommend logging in via IT Glue local credentials as we resolve this issue. We will update you once we have more information.
Components affected
IT Glue North America Primary Application Services IT Glue European Union Primary Application Services IT Glue North America Primary File Services IT Glue European Union Primary File Services

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/09/2024 11:07PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/09/2024 10:22PM

A fix has been implemented and we are currently monitoring the results. Users will be able to Log In with KaseyaOne.

IDENTIFIED over 1 year ago - at 05/09/2024 09:35PM

We have identified an issue with IT Glue customers logging in to IT Glue using Log In with KaseyaOne and are working diligently to resolve. IT Glue local login is unaffected and we recommend logging in via IT Glue local credentials as we resolve this issue.

We will update you once we have more information.

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