Outage in IT Glue

502 Bad Gateway Errors - IT Glue - North America

Resolved Major
May 28, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating reports of 502 Bad Gateway errors upon accessing IT Glue in our North American DC. You may see the errors on certain pages in the app or when accessing the platform . We will provide further details here as soon as we can. Region: North America Applications: Web App, Mobile App, Chrome Extension
Components affected
IT Glue North America Primary File Services IT Glue North America Primary Application Services

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/28/2024 08:04PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/28/2024 07:37PM

A fix has been applied and users are able to access the application again, as we continue to monitor performance. We will update once this is fully resolved or have more information to share.

IDENTIFIED over 1 year ago - at 05/28/2024 07:16PM

We are continuing to work on a fix for this issue. We will provide an update as soon as we have one to share.

IDENTIFIED over 1 year ago - at 05/28/2024 06:40PM

We are investigating reports of 502 Bad Gateway errors upon accessing IT Glue in our North American DC. You may see the errors on certain pages in the app or when accessing the platform . We will provide further details here as soon as we can.

Region: North America
Applications: Web App, Mobile App, Chrome Extension

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