Outage in IT Glue

IT Glue Degraded Performance - North America

Resolved Major

October 28, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating performance issues that prevents access to IT Glue for our customers in the North American datacenter. You may see error pages on certain pages in the app. We will provide further details here as soon as we can. Region: North America Applications: Web App, Mobile App, Chrome Extension

Components affected

IT Glue North America Primary File Services IT Glue North America Primary Application Services

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/28/2024 05:52PM

This incident has been resolved. Thank you for your patience.

MONITORING over 1 year ago - at 10/28/2024 05:28PM

A fix has been implemented and we are currently monitoring the performance. Thank you for your patience as we continue to monitor.

IDENTIFIED over 1 year ago - at 10/28/2024 04:56PM

We continue to investigate and address the degraded performance currently seen in the application. We apologize for the inconvenience caused.

IDENTIFIED over 1 year ago - at 10/28/2024 04:13PM

We are investigating performance issues that prevents access to IT Glue for our customers in the North American datacenter. You may see error pages on certain pages in the app. We will provide further details here as soon as we can.

Region: North America
Applications: Web App, Mobile App, Chrome Extension

source IsDown Possible Outage Indicated by User Reports Reports started 15 minutes before official outage was reported

Latest IT Glue outages

VSA9 - Partial Service Disruption - liveconnect.me - about 4 hours ago

Datto AV - Agent is unable to perform actions on MacOS devices - 1 day ago

Service Disruption - BMS US & UK - 3 days ago

Incident Update – Datto EDR Portal Access (US Region) - 6 days ago

Datto Workplace - Inconsistent File Availability in US Region - 8 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook