Outage in IT Glue

Degraded Performance - IT Glue

Resolved Major
May 13, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating performance issues that may prevent access to IT Glue for some of our partners. You may see error pages on certain pages in the app or a longer than usual load time. We will provide further details here as soon as we can. Region: North America Applications: Web App
Components affected
IT Glue North America Primary File Services IT Glue North America Primary Application Services

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/13/2025 05:21PM

This incident has been resolved.

MONITORING 5 months ago - at 05/13/2025 04:40PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 05/13/2025 03:47PM

We are continuing to work on a fix for this issue. We will provide further details here as soon as we can.

IDENTIFIED 5 months ago - at 05/13/2025 02:56PM

We are investigating performance issues that may prevent access to IT Glue for some of our partners. You may see error pages on certain pages in the app or a longer than usual load time. We will provide further details here as soon as we can.

Region: North America
Applications: Web App

source IsDown Possible Outage Indicated by User Reports Reports started 23 minutes before official outage was reported

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