Outage in IT Glue
Datto RMM - Merlot - Slow loading pages across the Web Application, Audit attempts are unsuccessful
Major
July 21, 2026 - Started about 7 hours ago
Official incident page
Official incident page
Incident Report
The Kaseya R&D Team is currently investigating reported issues on the Merlot platform with pages across the Datto RMM Web Application loading slowly or failing to load.
Device audit attempts have also been observed to be consistently unsuccessful.
Thank you for your patience while we are working on identifying and resolving the issue.
Please subscribe to this incident to receive notifications when an update is posted.
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Latest Updates ( sorted recent to last )
INVESTIGATING
18 minutes ago - at 07/21/2026 03:09PM
The Kaseya R&D Team is currently investigating additional reports on the Merlot platform where pages and functions across the Datto RMM Web Application may load slowly or fail to load.
Thank you for your patience while we are working on identifying and resolving the issue.
Please subscribe to this incident to receive notifications when an update is posted.
MONITORING
about 5 hours ago - at 07/21/2026 10:06AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 7 hours ago - at 07/21/2026 08:55AM
The Kaseya R&D Team is currently investigating reported issues on the Merlot platform with pages across the Datto RMM Web Application loading slowly or failing to load.
Device audit attempts have also been observed to be consistently unsuccessful.
Thank you for your patience while we are working on identifying and resolving the issue.
Please subscribe to this incident to receive notifications when an update is posted.
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