Outage in IT Services - Northeastern University
Websphere Outage l Global
Major
August 04, 2026 - Started 1 day ago
Official incident page
Official incident page
Incident Report
IT teams are investigating an outage impacting WebSphere, which is affecting several services, including NUPay payment processing. Members of the university community may experience issues accessing impacted services or completing payment transactions at this time.
Technical teams are actively investigating the issue and working to restore service as quickly as possible. Additional updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Components affected
IT Services - Northeastern University Enterprise SystemsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 08/04/2026 07:32PM
IT teams have restored service and members of the university community once again have access to the impacted services. Teams continue to monitor.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
INVESTIGATING
1 day ago - at 08/04/2026 03:30PM
IT teams continue to investigate and work to restore services as quickly as possible.
INVESTIGATING
1 day ago - at 08/04/2026 02:36PM
IT teams are investigating an outage impacting WebSphere, which is affecting several services, including NUPay payment processing. Members of the university community may experience issues accessing impacted services or completing payment transactions at this time.
Technical teams are actively investigating the issue and working to restore service as quickly as possible. Additional updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
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