Outage in Iterable

Embedded Messaging API down

Resolved Minor
October 22, 2024 - Started 30 days ago - Lasted about 20 hours
Official incident page

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Outage Details

Errors with our Embedded Messaging API are not occurring any more. The engineering team remediated the issue by clearing the offending database requests that were queued up. This is a temporary fix. A permanent remediation with code fix is still in progress.
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 10/23/2024 01:18PM

This issue has been fully resolved as of October 22nd at 5pm PST.

MONITORING 30 days ago - at 10/23/2024 12:01AM

Errors with our Embedded Messaging API are not occurring any more. The engineering team remediated the issue by clearing the offending database requests that were queued up. This is a temporary fix. A permanent remediation with code fix is still in progress.

INVESTIGATING 30 days ago - at 10/22/2024 05:33PM

Errors with our Embedded Messaging API are not occurring any more. The engineering team remediated the issue by clearing the offending database requests that were queued up. This is a temporary fix. A permanent remediation with code fix is still in progress.

Latest Iterable outages

Errors appearing and delays accessing the platform - about 15 hours ago
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Ingestion Delay On Subset Of Clusters - 9 days ago
Delays in processing System Webhooks - 27 days ago
Issues impacting Email Sending - about 1 month ago

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