Outage in Iterable

Website Degraded

Resolved Minor
November 20, 2024 - Started about 22 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

From 4:45 AM to 5:45 AM PT, we saw errors and slowness reaching app.iterable.com. Accessing all areas of the platform may have been met with slow loads, but sends and logins are not affected. The engineering team is currently investigating and we will update at 8:30am PT.
Components affected
Iterable Web Application
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 11/20/2024 08:33PM

This incident has been resolved.

MONITORING about 21 hours ago - at 11/20/2024 04:51PM

Iterable Engineering has confirmed that we've recovered from the errors that were previously noted as reaching app.iterable.com. Users should be seeing platform speeds return to normal. Engineering is continuing to monitor and put preventative measures in place, but if you are still seeing any impact with Iterable pages loading slowly please reach out to support@iterable.com

INVESTIGATING about 22 hours ago - at 11/20/2024 03:34PM

From 4:45 AM to 5:45 AM PT, we saw errors and slowness reaching app.iterable.com. Accessing all areas of the platform may have been met with slow loads, but sends and logins are not affected. The engineering team is currently investigating and we will update at 8:30am PT.

Latest Iterable outages

Errors appearing and delays accessing the platform - about 16 hours ago
Ingestion Delay On Subset Of Clusters - 9 days ago
Delays in processing System Webhooks - 27 days ago
Embedded Messaging API down - 30 days ago
Issues impacting Email Sending - about 1 month ago

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