Outage in Iterable

Website Degraded

Resolved Minor
November 20, 2024 - Started 11 months ago - Lasted about 5 hours
Official incident page

Incident Report

From 4:45 AM to 5:45 AM PT, we saw errors and slowness reaching app.iterable.com. Accessing all areas of the platform may have been met with slow loads, but sends and logins are not affected. The engineering team is currently investigating and we will update at 8:30am PT.
Components affected
Iterable Web Application

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/20/2024 08:33PM

This incident has been resolved.

MONITORING 11 months ago - at 11/20/2024 04:51PM

Iterable Engineering has confirmed that we've recovered from the errors that were previously noted as reaching app.iterable.com. Users should be seeing platform speeds return to normal. Engineering is continuing to monitor and put preventative measures in place, but if you are still seeing any impact with Iterable pages loading slowly please reach out to support@iterable.com

INVESTIGATING 11 months ago - at 11/20/2024 03:34PM

From 4:45 AM to 5:45 AM PT, we saw errors and slowness reaching app.iterable.com. Accessing all areas of the platform may have been met with slow loads, but sends and logins are not affected. The engineering team is currently investigating and we will update at 8:30am PT.

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