Outage in Iterable
Ingestion and processing delay
Resolved MinorIncident Report
Summary AI Generated
Iterable's ingestion service experienced an issue that caused delays in list uploads and events appearing in the platform, with some customers experiencing delays of 30+ minutes across clusters 22, 25, and 16. The engineering team resolved the incident by rolling back to a previous stable version across all affected clusters and verified the deployments were successful. The incident lasted 25 minutes and was fully resolved after the team confirmed ingestion had caught up and systems were stable.
Current status
We have identified an issue in our ingestion service that can cause some updates to be delayed.
Customer impact
Some customers are seeing delays in list uploads and events appearing in Iterable, in some cases taking 30+ minutes to render.
Clusters impacted 22,25,16
Rolled back to a previous stable version across all affected clusters and verified the deployments. We are monitoring ingestion lag and key metrics to confirm performance is stabilizing and that no new update loss is occurring.
If you are experiencing delayed data visibility or suspect missing updates, please contact our Support team so we can review your specific projects as part of this incident.
Next update 1pm PT
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/25/2026 07:22PM
This incident has been resolved.
MONITORING
1 day ago - at 03/25/2026 07:17PM
We have caught up with ingestion. Currently monitoring our systems.
INVESTIGATING
1 day ago - at 03/25/2026 07:00PM
Current status
We have identified an issue in our ingestion service that can cause some updates to be delayed.
Customer impact
Some customers are seeing delays in list uploads and events appearing in Iterable, in some cases taking 30+ minutes to render.
Clusters impacted 22,25,16
Rolled back to a previous stable version across all affected clusters and verified the deployments. We are monitoring ingestion lag and key metrics to confirm performance is stabilizing and that no new update loss is occurring.
If you are experiencing delayed data visibility or suspect missing updates, please contact our Support team so we can review your specific projects as part of this incident.
Next update 1pm PT
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