Outage in Iterable
EU platform slowness and gateway errors
Resolved MinorIncident Report
Summary AI Generated
EU customers experienced platform slowness, intermittent 502/503 gateway errors, and failed Journey saves affecting Iterable's web application and API. The incident lasted approximately 1 hour and 48 minutes, with customer impact observed between 9:25–11:13 a.m. EDT. The issue was mitigated and confirmed resolved following a monitoring period.
We're currently investigating an issue for EU customers with platform slowness, intermittent 502/503 Gateway errors, and Journey changes failing to save
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/10/2026 05:16PM
We completed our monitoring and there are no further issues. The observed customer impact window was approximately 9:25 a.m.–11:13 a.m. EDT.
MONITORING
6 days ago - at 09/10/2026 04:09PM
The intermittent platform issues have been mitigated and there is currently no ongoing customer impact. The observed customer impact window was approximately 9:25 a.m.–11:13 a.m. EDT. We will continue to monitor the issue.
INVESTIGATING
6 days ago - at 09/10/2026 02:53PM
We're currently investigating an issue for EU customers with platform slowness, intermittent 502/503 Gateway errors, and Journey changes failing to save
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