Outage in Iterable
Subset of customers using Twilio for SMS seeing a portion of messages getting droppped
Resolved MajorIncident Report
Summary AI Generated
Iterable customers using Twilio as their SMS provider experienced a message drop rate of 5–20% due to 5xx errors on Twilio's infrastructure. The issue lasted approximately one hour and had no impact on customers using other SMS providers. Twilio resolved the underlying issue, after which SMS sending returned to normal; affected customers are advised to resend any dropped messages.
A subset of customers using Twilio for SMS sending may have some messages getting dropped due to an incident on Twilio’s side with impact currently ranging from 5%-20%. We are actively monitoring the impact and status updates from Twilio.
There is not impact to customers using any other SMS providers.
Next update: by 11:30am PT
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/01/2026 06:17PM
Twilio has reported that the issue causing 5xx errors on their side has resolved and we have seen SMS sends return to normal. Customers using Twilio that saw sends get dropped should re-send those messages if they want to. No further updates will be posted.
IDENTIFIED
6 days ago - at 09/01/2026 05:19PM
A subset of customers using Twilio for SMS sending may have some messages getting dropped due to an incident on Twilio’s side with impact currently ranging from 5%-20%. We are actively monitoring the impact and status updates from Twilio.
There is not impact to customers using any other SMS providers.
Next update: by 11:30am PT
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