IUGU experienced delays in boleto payment compensation, where some paid boletos were not being properly processed and synchronized in the system. The issue affected the Boletos component and caused payment reconciliation delays for customers. Engineers worked to synchronize the payments and successfully compensated all delayed boletos after 51.3 hours.
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Todos os boletos com atraso foram compensados.
Todos os boletos do dia 18 já foram compensados. Identificamos boletos do dia 19 não compensados e já estamos atualizando.
Identificamos que alguns boletos foram pagos e estão com atraso para serem compensados. Nosso engenheiros já estão trabalhando para sincronizar os boletos e estabilizar o ambiente o mais rápido possível.
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