Outage in IUGU

Atraso na compensação de Boletos

Resolved Minor

May 19, 2026 - Started 4 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

IUGU experienced delays in boleto payment compensation, where some paid boletos were not being properly processed and synchronized in the system. The issue affected the Boletos component and caused payment reconciliation delays for customers. Engineers worked to synchronize the payments and successfully compensated all delayed boletos after 51.3 hours.

Identificamos que alguns boletos foram pagos e estão com atraso para serem compensados. Nosso engenheiros já estão trabalhando para sincronizar os boletos e estabilizar o ambiente o mais rápido possível.

Components affected

IUGU Boletos

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 05/21/2026 05:45PM

Todos os boletos com atraso foram compensados.

IDENTIFIED 3 days ago - at 05/20/2026 02:25PM

Todos os boletos do dia 18 já foram compensados. Identificamos boletos do dia 19 não compensados e já estamos atualizando.

IDENTIFIED 4 days ago - at 05/19/2026 02:31PM

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