Outage in IUGU
Indisponibilidade na abertura de chamado pelo painel.
Resolved MajorIncident Report
Summary AI Generated
**IUGU – Chat Support Unavailability** The ability to open support tickets through the IUGU panel was temporarily unavailable, affecting the Chat component for approximately 2.3 hours. During the outage, users were redirected to WhatsApp as an alternative support channel. The issue was resolved and ticket submission via the panel was restored to normal operation.
No momento, a abertura de chamados pelo painel iugu está temporariamente indisponível. Nosso time já está trabalhando para normalizar o quanto antes.
Enquanto isso, seguimos à disposição pelo WhatsApp: +55 11 3003-0678.
Components affected
IUGU ChatTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/27/2026 02:45PM
Abertura de chamados pelo painel normalizado.
MONITORING
5 days ago - at 07/27/2026 12:27PM
No momento, a abertura de chamados pelo painel iugu está temporariamente indisponível. Nosso time já está trabalhando para normalizar o quanto antes.
Enquanto isso, seguimos à disposição pelo WhatsApp: +55 11 3003-0678.
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