IUGU Outage History

IUGU experienced delays in boleto payment compensation, where some paid boletos were not being properly processed and synchronized in the system. The issue affected the Boletos component and caused payment reconciliation delays for customers. Engineers worked to synchronize the payments and successfully compensated all delayed boletos after 51.3 hours.

IUGU's Alia app experienced instabilities that prevented users from completing financial transactions for 1.9 hours, while APIs remained unaffected. Engineers identified the root cause of the instability and resolved the issue. Users needed to log out and log back into the platform to restore normal access.

IUGU experienced a partial outage of credit card payment processing that began at 11:30 and lasted approximately 67 hours. The incident affected the credit card payment component, preventing some transactions from being processed normally. The service was fully restored and the environment was normalized after the responsible team completed their investigation and remediation efforts.

IUGU experienced major instability with PIX payments that prevented users from processing transactions through their PIX payment system. The incident lasted 93.5 hours, during which engineering teams worked to restore normal service functionality. The environment was normalized and monitored before being fully resolved.

IUGU experienced instability with PIX transfers to third parties, affecting the PIX payment system. The issue was identified at 11:45 AM and resolved within 31 minutes at 12:15 PM on March 18, 2026. Engineers worked to stabilize the environment and successfully restored normal PIX transfer functionality.

IUGU's panel experienced instability for 2.1 hours, returning 429 error codes in some cases and affecting the Alia (APP) component. The engineering team investigated the issue and successfully stabilized the panel by 2:00 PM local time.

IUGU experienced instability with PIX transactions for 14.1 hours, preventing users from completing PIX payments and transfers. The engineering team worked with BACEN (Brazil's central bank) to resolve the system issues. The PIX transaction system was fully restored and normalized after the extended outage.