Outage in Ivanti Cloud

Ivanti Neurons ITSM/ITAM LDZ STG/PRD and NVF STG/PRD Outage

Resolved Major
July 19, 2024 - Started 5 months ago - Lasted 1 day
Official incident page

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Outage Details

The outage impacts all functionality of the Ivanti Neurons ITSM/ITAM service for all customers in the LDZ and NVF region.
Components affected
Ivanti Cloud Service Manager / Asset Manager (LDZ) Ivanti Cloud Service Manager / Asset Manager (NVF)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/20/2024 05:06PM

This incident has been resolved.

MONITORING 5 months ago - at 07/19/2024 08:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 07/19/2024 05:10PM

The issue has been fixed on LDZ PRD, and we are continuing the investigation for the NVF environment.

IDENTIFIED 5 months ago - at 07/19/2024 10:00AM

We have identified the root cause due to an event by recent update to the CrowdStrike agent causing a stop error within the operating system. We will post more information once it becomes available

INVESTIGATING 5 months ago - at 07/19/2024 06:51AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 07/19/2024 05:57AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 07/19/2024 05:52AM

The outage impacts all functionality of the Ivanti Neurons ITSM/ITAM service for all customers in the LDZ and NVF region.

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