Outage in Ivanti Cloud

Ivanti Neurons ITSM/ITAM NSZ Performance Degradation

Resolved Minor
July 19, 2024 - Started about 1 year ago - Lasted 1 day
Official incident page

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Outage Details

The performance degradation impacts all functionality of the Ivanti Neurons ITSM/ITAM service for all customers in the NSZ region intermittently.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/20/2024 04:34PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 07/20/2024 09:17AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 07/19/2024 10:03AM

We have identified the root cause due to an event by recent update to the CrowdStrike agent causing a stop error within the operating system. We will post more information once it becomes available.

INVESTIGATING about 1 year ago - at 07/19/2024 06:44AM

The performance degradation impacts all functionality of the Ivanti Neurons ITSM/ITAM service for all customers in the NSZ region intermittently.

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