Outage in Ivanti Cloud

Ivanti ITSM/ISD Performance Degradation on LDX Region

Resolved Minor
July 19, 2024 - Started 5 months ago - Lasted 1 day
Official incident page

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Outage Details

The performance degradation impacts all functionality of the Ivanti Neurons ITSM/ISD services for all customers in the LDX region Due to CrowdStrike Issue
Components affected
Ivanti Cloud Service Desk (LDX)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/20/2024 05:08PM

This incident has been resolved.

IDENTIFIED 5 months ago - at 07/19/2024 10:30PM

Service are restored for subset of customers, we are still continue to investigating the issue.

IDENTIFIED 5 months ago - at 07/19/2024 03:43PM

We have identified the root cause due to an event by recent update to the CrowdStrike agent causing a stop error within the operating system. We will post more information once it becomes available

INVESTIGATING 5 months ago - at 07/19/2024 03:42PM

The performance degradation impacts all functionality of the Ivanti Neurons ITSM/ISD services for all customers in the LDX region Due to CrowdStrike Issue

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