Outage in Ivanti Cloud

Neurons (feature) Neurons Bots - Page may be slow or fail to load (1565501)- Service Degradation NVU

Resolved Minor
April 09, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

Selected Neurons customers on the NVU environment facing issues with Bots which can result in them not running as expected Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Components affected
Ivanti Cloud Neurons (NVU)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/10/2025 03:33PM

This incident has been resolved.

MONITORING about 2 months ago - at 04/09/2025 08:36PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 04/09/2025 05:19PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 04/09/2025 04:01PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 04/09/2025 03:57PM

We are currently investigating this issue.

MONITORING about 2 months ago - at 04/09/2025 02:54PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 04/09/2025 02:47PM

Selected Neurons customers on the NVU environment facing issues with Bots which can result in them not running as expected

Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

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Ivanti Neurons Platform (1592654) - Portions of the UI may be slow or fail to load. Edge Intelligence queries may timeout. - about 2 hours ago
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