Outage in Ivanti Cloud

Ivanti Neurons for ITSM NVZ STG Partial Outage

Resolved Major
August 14, 2025 - Started about 5 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

Current Status from cloud service provider : We’ve identified that the impact was caused by a power failure at the East US data center, resulting in several network devices, TORs (Top-of-Rack switches), MORs (Middle-of-Rack switches), and at least one storage scale unit going offline. This led to outages affecting virtual machines and other services. Multiple teams are actively engaged and investigating next steps to restore full service. The next update will be provided in 60 minutes, or as events warrant.
Components affected
Ivanti Cloud Service Manager / Asset Manager (NVZ)
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 08/14/2025 10:42AM

This incident has been resolved.

MONITORING about 4 hours ago - at 08/14/2025 07:52AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 5 hours ago - at 08/14/2025 07:35AM

Still waiting for update from cloud service provider

IDENTIFIED about 5 hours ago - at 08/14/2025 07:31AM

Current Status from cloud service provider : We’ve identified that the impact was caused by a power failure at the East US data center, resulting in several network devices, TORs (Top-of-Rack switches), MORs (Middle-of-Rack switches), and at least one storage scale unit going offline. This led to outages affecting virtual machines and other services. Multiple teams are actively engaged and investigating next steps to restore full service. The next update will be provided in 60 minutes, or as events warrant.

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