Outage in Ivanti Cloud
Ivanti Neurons Platform – Issues while using Neurons Bots. - 1837500
Resolved MinorIncident Report
Summary AI Generated
Ivanti Neurons Platform experienced an issue where Neurons Bots "Custom Actions" configured with role-based access restrictions were not returning properly, impacting tenants who had configured these restrictions. The issue affected Neurons components across NVU, MLU, and UKU regions for 66.2 hours. A fix was implemented and monitored before the incident was fully resolved.
We are currently investigating an issue in Neurons Bots "Custom Actions" that are configured to restrict access by Role are not returning. This will impact the tenants who they have configured.
Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Components affected
Ivanti Cloud Neurons (MLU) Ivanti Cloud Neurons (NVU) Ivanti Cloud Neurons (UKU)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 04/13/2026 04:45AM
This incident has been resolved.
MONITORING
20 days ago - at 04/10/2026 03:01PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
20 days ago - at 04/10/2026 10:36AM
We are currently investigating an issue in Neurons Bots "Custom Actions" that are configured to restrict access by Role are not returning. This will impact the tenants who they have configured.
Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
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