Outage in Ivanti Cloud
Ivanti Neurons for ITSM – Performance Degradation on NSZ PRD Landscape
Resolved MajorIncident Report
Summary AI Generated
Ivanti Neurons for ITSM experienced a major performance degradation on the NSZ PRD landscape affecting Service Manager and Asset Manager, disrupting customer access and application functionality for approximately 63 hours. The engineering and operations teams identified the root cause and implemented a fix, restoring normal performance on June 15, 2026, followed by a 24-hour monitoring period. The incident was formally resolved on June 17, 2026, after mitigation actions were confirmed successful.
We are currently investigating this issue.
Components affected
Ivanti Cloud Service Manager / Asset Manager (NSZ)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/17/2026 05:50PM
The previous mitigation actions has resolved this incident.
MONITORING
4 days ago - at 06/15/2026 05:24AM
The performance is back to normal. We are continuing to monitor for next 24 hours as stated earlier.
MONITORING
4 days ago - at 06/15/2026 05:16AM
Currently we are monitoring the landscape for 24 hours.
MONITORING
4 days ago - at 06/15/2026 05:05AM
The fix has been implemented and we are monitoring the landscape for further observations.
MONITORING
4 days ago - at 06/15/2026 05:04AM
The Operations/engineering team has identified the probable cause of the issue and mitigation activities are currently in progress. Some customers may continue to experience intermittent issues while recovery actions are being completed. We are closely monitoring service recovery and will provide the next update within 2 hours.
INVESTIGATING
4 days ago - at 06/15/2026 04:45AM
We are currently investigating a critical service issue impacting customer access and/or application functionality. Our engineering and operations teams are actively working to identify the root cause and restore services as quickly as possible. We will continue to provide updates every 30mins-1 hours or sooner as more information becomes available.
INVESTIGATING
4 days ago - at 06/15/2026 02:48AM
We are currently investigating this issue.
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