Outage in Ivanti Cloud
Ivanti Neurons for ITSM LDZ PRD – Degraded Performance and Connection Issues
Resolved MajorIncident Report
Summary AI Generated
Ivanti Neurons for ITSM on the LDZ PRD landscape experienced degraded performance and connection issues lasting approximately 57 hours, affecting Service Manager and Asset Manager. The issue recurred multiple times during the incident before mitigation actions were successfully applied, with performance gradually stabilizing. The incident was fully resolved on June 17, 2026, following the confirmed effectiveness of those mitigation measures.
We are currently receiving reports of degraded performance and connection issues on the LDZ PRD landscape. Our teams are actively investigating the issue and will provide further updates as more information becomes available.
Components affected
Ivanti Cloud Service Manager / Asset Manager (LDZ)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/17/2026 05:49PM
The previous mitigation actions has resolved this incident.
MONITORING
3 days ago - at 06/16/2026 10:16AM
Following our investigation, mitigation actions have been applied to the affected landscape to address the issue. Performance is now stabilising, and we are actively monitoring the environment to ensure continued service stability.
INVESTIGATING
3 days ago - at 06/15/2026 11:01PM
Service has largely stabilized in the LDZ PRD landscape. Our teams remain engaged and are actively investigating and monitoring the landscape to ensure continued stability. We will share additional updates as more information becomes available.
INVESTIGATING
4 days ago - at 06/15/2026 04:57PM
Service has largely stabilized in the LDZ PRD landscape. Our teams remain engaged and are actively investigating and monitoring the landscape to ensure continued stability. We will share additional updates as more information becomes available.
INVESTIGATING
4 days ago - at 06/15/2026 03:02PM
The previously identified performance issue on the LDZ PRD landscape has reoccurred. Our teams are actively investigating and will provide further updates as more information becomes available.
INVESTIGATING
4 days ago - at 06/15/2026 01:34PM
We are continuing to investigate the issue and we will provide a further update as soon as more information becomes available. If you begin to experience issues, please contact Support.
INVESTIGATING
4 days ago - at 06/15/2026 12:17PM
Performance has improved across the landscape. Our teams remain engaged and are actively working towards resolving the issue.
INVESTIGATING
4 days ago - at 06/15/2026 10:48AM
The previously identified performance issue on the LDZ PRD landscape has reoccurred. Our teams are actively investigating and will provide further updates as more information becomes available.
MONITORING
4 days ago - at 06/15/2026 09:28AM
We will continue to monitor the environment closely to ensure stability for LDZ PRD.
INVESTIGATING
4 days ago - at 06/15/2026 09:27AM
Services are currently being restored on the LDZ PRD landscape, and customers should begin to see an improvement in performance and connectivity. We will continue to monitor the environment closely and provide further updates as needed.
INVESTIGATING
4 days ago - at 06/15/2026 08:31AM
We are currently receiving reports of degraded performance and connection issues on the LDZ PRD landscape. Our teams are actively investigating the issue and will provide further updates as more information becomes available.
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