Outage in Ivanti Cloud
Neurons Platform User Deletions may be delayed (1965705)
Resolved MinorIncident Report
Summary AI Generated
**Ivanti Cloud – Neurons Platform User Deletion Delays** A 66-hour incident affected the Ivanti Neurons platform (MLU, NVU, and UKU regions), during which user deletions were not being processed in a timely or consistent manner — some completed immediately while others experienced significant delays. The SRE team identified the root cause and deployed a fix on July 24, which was then monitored before the incident was fully resolved on July 25.
User deletions may take longer than expected to be fully reflected in the system. The SRE team is actively investigating the issue.
Components affected
Ivanti Cloud Neurons (MLU) Ivanti Cloud Neurons (NVU) Ivanti Cloud Neurons (UKU)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 07/25/2026 03:43PM
This incident has been resolved.
MONITORING
12 days ago - at 07/24/2026 06:09PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
13 days ago - at 07/23/2026 04:59PM
We have identified the issue and are creating a fix. Users may experience some deletes completing immediately while others may take some time.
INVESTIGATING
14 days ago - at 07/22/2026 09:50PM
User deletions may take longer than expected to be fully reflected in the system. The SRE team is actively investigating the issue.
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