Outage in Ivanti Cloud
IRW PRD emails are not processing
Resolved MinorIncident Report
Summary AI Generated
A minor incident on Ivanti Cloud's IRW PRD landscape caused emails to stop processing for some Service Manager/Asset Manager tenants. The issue was investigated and resolved within 18 minutes, with monitoring confirmed post-fix to ensure stability.
We are beginning to receive reports of emails for some of the tenants not processing on the IRW PRD landscape. Our teams are currently investigating the impact and underlying cause of the issue. Further updates will be provided as more information becomes available.
Components affected
Ivanti Cloud Service Manager / Asset Manager (IRW)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 08/10/2026 11:12AM
This incident has been resolved.
MONITORING
17 days ago - at 08/10/2026 11:05AM
The issue has been resolved now. We are currently monitoring the tenants.
INVESTIGATING
17 days ago - at 08/10/2026 10:54AM
We are beginning to receive reports of emails for some of the tenants not processing on the IRW PRD landscape. Our teams are currently investigating the impact and underlying cause of the issue. Further updates will be provided as more information becomes available.
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