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Outage in Ivanti Cloud

FFZ STG/UAT Landscape Connection Issues and Performance Degradation

Major
September 21, 2026 - Started 16 days ago
Official incident page

Incident Report

We are currently investigating reports of intermittent connection issues and degraded performance affecting the FFZ STG/UAT landscape. Our teams are actively working to identify the cause of the issue and will provide further updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
MONITORING about 13 hours ago - at 10/06/2026 02:28PM

Investigation and remediation activities remain ongoing for the FFZ STG/UAT performance and connectivity issue. Multiple improvements and fixes have been implemented, and the team continues to monitor the landscape closely while gathering feedback from affected customers. We are actively validating and monitoring these changes and will provide further updates as more information becomes available.

MONITORING about 21 hours ago - at 10/06/2026 06:33AM

Update: A potential fix has been deployed to the FFZ STG landscape, and the environments are currently under monitoring.

We are closely monitoring workflow behavior and validating the fix through feedback from customers, partners, and internal teams. We will continue to monitor the affected environments and provide further updates as additional information becomes available.

MONITORING 1 day ago - at 10/05/2026 03:55PM

Update: Instrumentation update to the landscape is completed.

MONITORING 1 day ago - at 10/05/2026 02:43PM

Update: We will be deploying an instrumentation update to the landscape this evening at 14:50 UTC. Minimal impact is expected during the deployment.

MONITORING 1 day ago - at 10/05/2026 10:03AM

We have seen an improvement in the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The team will continue to closely monitor the environment to ensure stability is maintained and to assess the overall effectiveness of the changes.

Further updates will be provided as more information becomes available.

IDENTIFIED 6 days ago - at 10/01/2026 05:46AM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 days ago - at 09/30/2026 02:19PM

The emergency maintenance activities on the FFZ STG/UAT landscape have now been completed.

The team will continue to closely monitor the environment and assess the impact of the changes on the intermittent connection and performance issues currently affecting the landscape.

The investigation remains ongoing, and further updates will be provided as more information becomes available.

IDENTIFIED 7 days ago - at 09/30/2026 12:37PM

To support the ongoing investigation into the intermittent connection and performance issues affecting the FFZ STG/UAT landscape, the team will be performing emergency maintenance activities starting at 13:00 UTC.

During this maintenance window, the FFZ STG/UAT landscape will be unavailable for approximately 30-60 minutes. This outage is required to implement and validate changes intended to improve the stability and performance of the environment.

We apologise for the disruption and will provide further updates once the maintenance activities have been completed.

IDENTIFIED 7 days ago - at 09/30/2026 12:08PM

Following the changes implemented last night, we continue to receive reports of intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The team remains actively engaged and is continuing to investigate the issue while assessing further remediation options.

We will provide further updates as more information becomes available.

IDENTIFIED 7 days ago - at 09/29/2026 08:47PM

Update: instrumentation update to the landscape is completed.

IDENTIFIED 7 days ago - at 09/29/2026 07:55PM

Update: We will be deploying an instrumentation update to the landscape this evening at 20:00 UTC. Minimal impact is expected during the deployment, which is scheduled for completion by 21:00 UTC.

IDENTIFIED 8 days ago - at 09/29/2026 09:16AM

Following the changes implemented overnight, we continue to receive reports of intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The engineering team remains actively engaged in the investigation and is continuing to analyse the environment to determine the most effective path to resolution.

Further updates will be provided as more information becomes available.

IDENTIFIED 8 days ago - at 09/28/2026 05:55PM

We will be implementing the possible remediation item this evening at 2000 UTC, 8 PM UTC. This work is expected to last no later than 2100, 9 PM UTC.

Impact: We do not expect any downtime with this configuration change. It is possible there may be periods where performance is impacted.

IDENTIFIED 8 days ago - at 09/28/2026 03:46PM

A potential remediation has been identified for the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. Following validation in internal test environments, the change will be applied to FFZ STG/UAT and monitored closely to assess its effectiveness.

Further updates will be provided as more information becomes available.

IDENTIFIED 9 days ago - at 09/28/2026 09:58AM

Work remains ongoing to validate a proposed fix for the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The team continues to monitor the environment closely and progress the investigation.

Further updates will be provided as more information becomes available.

IDENTIFIED 11 days ago - at 09/25/2026 04:33PM

We have identified a potential fix for the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The engineering team is currently working on this fix, and will be validating this on internal test environments before making any changes to FFZ STG/UAT.

Monitoring remains ongoing, with a further update expected once this process is complete.

INVESTIGATING 12 days ago - at 09/25/2026 01:11PM

We continue to validate a potential cause of the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. Investigation and monitoring activities remain ongoing as the team works to confirm the findings and determine the next steps.

Further updates will be provided as more information becomes available.

INVESTIGATING 12 days ago - at 09/25/2026 08:56AM

We continue to validate a potential cause of the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The investigation remains ongoing, and the team is actively assessing the findings while monitoring the environment closely.

Further updates will be provided as more information becomes available.

INVESTIGATING 13 days ago - at 09/24/2026 02:29PM

We are continuing to validate a potential cause of the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The investigation remains ongoing, and the team is actively assessing the findings to confirm the impact and determine the appropriate next steps.

Further updates will be provided as more information becomes available.

INVESTIGATING 13 days ago - at 09/24/2026 11:09AM

A potential cause has been identified, and the team is currently validating the findings as part of the ongoing investigation into the intermittent connection and performance issues affecting the FFZ STG/UAT landscape.

We will provide further updates as additional information becomes available.

INVESTIGATING 13 days ago - at 09/24/2026 08:32AM

We continue to investigate the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The team remains actively engaged and is closely monitoring the environment while the investigation continues.

Further updates will be provided as more information becomes available.

INVESTIGATING 13 days ago - at 09/23/2026 05:10PM

We continue to actively investigate the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The team remains engaged and is monitoring the environment closely while the investigation progresses.

Further updates will be provided as more information becomes available.

INVESTIGATING 14 days ago - at 09/23/2026 02:51PM

We continue to actively investigate the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The team remains engaged and is monitoring the environment closely while the investigation progresses.

Further updates will be provided as more information becomes available.

INVESTIGATING 14 days ago - at 09/23/2026 12:57PM

We continue to investigate the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The team remains actively engaged and is closely monitoring the environment while the investigation continues.

Further updates will be provided as more information becomes available.

INVESTIGATING 14 days ago - at 09/23/2026 10:49AM

The team has continued to investigate the intermittent performance issues affecting the FFZ STG/UAT landscape. Monitoring remains in place, and the investigation is ongoing as we continue to gather and analyse diagnostic data.

Further updates will be provided as more information becomes available.

INVESTIGATING 14 days ago - at 09/23/2026 08:54AM

We continue to receive reports of intermittent performance issues affecting the FFZ STG/UAT landscape and are actively investigating. The team remains engaged in the investigation and is closely monitoring the environment while additional diagnostic data is gathered.
Further updates will be provided as more information becomes available.

INVESTIGATING 15 days ago - at 09/22/2026 02:46PM

We continue to investigate the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The team is actively monitoring the environment and reviewing diagnostic data collected as part of the ongoing investigation.

Further updates will be provided as more information becomes available.

INVESTIGATING 15 days ago - at 09/22/2026 01:00PM

The planned diagnostic activities have been completed, and the investigation into the intermittent connection issues and performance degradation affecting the FFZ STG/UAT landscape is ongoing.

The team will continue to closely monitor the landscape and review the data collected to help progress the investigation. Further updates will be provided as more information becomes available.

INVESTIGATING 15 days ago - at 09/22/2026 12:25PM

To support the ongoing investigation, the team will be performing diagnostic activities on the FFZ STG/UAT landscape. You may experience intermittent connectivity or performance issues during the next 30 - 60 minutes.

We appreciate your patience as we continue to gather data and investigate the root cause.

INVESTIGATING 15 days ago - at 09/22/2026 10:12AM

The FFZ STG/UAT landscape issue remains ongoing. Our teams are continuing to investigate and work towards identifying the root cause. Further updates will be provided as they become available.

INVESTIGATING 15 days ago - at 09/22/2026 08:34AM

We are continuing to experience intermittent issues with FFZ STG/UAT landscape. The issue has reoccurred and our teams are actively investigating the underlying cause. We will provide further updates as soon as more information becomes available.

MONITORING 15 days ago - at 09/21/2026 11:09PM

We will continue to closely monitor the environment over the next 24 hours. While we have observed a reduction in connection and performance issues, our investigation remains ongoing as the root cause has not yet been identified. We will provide further updates if conditions change or new information becomes available.

MONITORING 15 days ago - at 09/21/2026 04:08PM

We have implemented additional monitoring on the FFZ STG/UAT landscape and continue to actively monitor the landscape. While the frequency of connection and performance issues has reduced, our investigation remains ongoing as the root cause has not yet been identified.

We are collecting additional diagnostic data to assist with the investigation and will continue to analyse the environment to determine the underlying cause. Further updates will be provided as more information becomes available.

INVESTIGATING 15 days ago - at 09/21/2026 03:37PM

We are continuing to investigate reports of intermittent connection issues and degraded performance affecting the FFZ STG/UAT landscape. Our teams remain actively engaged in the investigation and are working to identify the underlying cause. We appreciate your patience while we continue our analysis and will provide further updates as soon as additional information becomes available.

INVESTIGATING 16 days ago - at 09/21/2026 02:29PM

We are continuing to investigate reports of intermittent connection issues and degraded performance affecting the FFZ STG/UAT landscape. Our teams are actively working to identify the root cause of the issue. We will provide further updates as soon as more information becomes available.

INVESTIGATING 16 days ago - at 09/21/2026 01:19PM

We are currently investigating reports of intermittent connection issues and degraded performance affecting the FFZ STG/UAT landscape. Our teams are actively working to identify the cause of the issue and will provide further updates as soon as more information becomes available.

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