Outage in Jamf

Jamf School: Overuse License Issue

Resolved Major
February 28, 2023 - Started over 2 years ago - Lasted 1 day
Official incident page

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Outage Details

Known Issue: If a customer has insufficient number of licenses, their instance cannot be unlocked. Please reach out to our support team via the support system embedded in the application or through support@jamfschool.com if you're running into this issue. We're investigating the issue and will provide an update at 14:00 UTC
Components affected
Jamf ap-northeast-1: School Jamf eu-central-1: School Jamf us-east-1: School
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/01/2023 10:15AM

The issue has been resoled.

IDENTIFIED over 2 years ago - at 02/28/2023 11:18PM

We expect this issue to be resolved on March 1st, 2023. Please continue to contact support if you experience issues with licensing.

IDENTIFIED over 2 years ago - at 02/28/2023 03:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 02/28/2023 02:53PM

We have identified the issue and are working on a final resolution. If accounts are locked due to license overuse, please contact support to have them unlocked.

INVESTIGATING over 2 years ago - at 02/28/2023 02:14PM

We continue to investigate the issue to find a feasible solution.
We will provide the next update at 15:00 UTC

INVESTIGATING over 2 years ago - at 02/28/2023 10:12AM

Known Issue: If a customer has insufficient number of licenses, their instance cannot be unlocked.

Please reach out to our support team via the support system embedded in the application or through support@jamfschool.com if you're running into this issue.

We're investigating the issue and will provide an update at 14:00 UTC

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