Outage in Jamf
Jamf Pro Major Outage
Resolved Major
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Outage Details
An issue has been identified that is affecting some Jamf Pro customers. We are working to resolve and will provide next update in 45 minutes.
Components affected
Jamf us-east-1: Pro - Premium Jamf eu-west-2: Pro - Standard Jamf eu-west-2: Pro - Premium Jamf us-east-1: Pro - Standard Jamf eu-central-1: Pro - Standard Jamf ap-southeast-1: Pro - Premium Jamf us-west-2: Pro - Standard Jamf us-west-2: Pro - Premium Jamf ap-northeast-1: Pro - Premium Jamf eu-central-1: Pro - Premium Jamf ap-southeast-2: Pro - Standard Jamf ap-northeast-1: Pro - StandardLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 09/05/2023 09:43PM
A one-time investigative query was run today against all database servers, the query was vetted for impact although some larger datasets weren't accounted for. This resulted in a large number of instances experiencing a service outage. We are truly sorry for the disruption this has caused.
MONITORING
about 2 years ago - at 09/05/2023 08:37PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 years ago - at 09/05/2023 08:36PM
- Premium instances were unaffected during this outage, and were incorrectly identified as a part of this outage. Apologize for the confusion.
- EUW2(London) back online
- Remaining instances are coming online slowly with partial customer outages(<500) impacted currently spread over 5 regions, USE1, EUC1, USW2, APNE1, APSE2
IDENTIFIED
about 2 years ago - at 09/05/2023 08:30PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 years ago - at 09/05/2023 08:22PM
We are continuing to work through the issue. We are making progress we greatly apologize for any inconvenience this might have caused.
IDENTIFIED
about 2 years ago - at 09/05/2023 07:35PM
We are continuing to implement the fix. We will provide an update in 45 minutes.
IDENTIFIED
about 2 years ago - at 09/05/2023 06:59PM
We continue working on the issue, and most instances have been resolved. We will provide an update in 30 minutes.
IDENTIFIED
about 2 years ago - at 09/05/2023 06:13PM
An issue has been identified that is affecting some Jamf Pro customers. We are working to resolve and will provide next update in 45 minutes.
INVESTIGATING
about 2 years ago - at 09/05/2023 05:49PM
An issue has been identified that is affecting some Jamf Pro customers. We are working to resolve and will provide next update in 45 minutes.
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