Outage in Jamf

Jamf School: EDU Apps (Jamf Teacher, Jamf Student) Notification Outage

Resolved Major
September 05, 2024 - Started 4 months ago - Lasted about 8 hours
Official incident page

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Outage Details

Important information for teachers and students using the full capabilities of the Jamf School Student and Jamf Teacher apps. We are currently experiencing an outage in our app’s notification system. Users (both teachers and students) may encounter issues with the app’s functionality. This particularly affects the following features: • Raise Hand (this feature is not working correctly) Additionally, some functionalities will work but with limited capacity (e.g., notifications will not be sent). These include: • Remote class • Messages • Exams • App requests • Start lesson Our engineers have identified the cause of the problem and are working on a solution.
Components affected
Jamf ap-northeast-1: School Jamf us-east-1: School Jamf eu-central-1: School
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/05/2024 09:23PM

This incident has been resolved.

MONITORING 4 months ago - at 09/05/2024 08:19PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 09/05/2024 01:16PM

Important information for teachers and students using the full capabilities of the Jamf School Student and Jamf Teacher apps.

We are currently experiencing an outage in our app’s notification system. Users (both teachers and students) may encounter issues with the app’s functionality. This particularly affects the following features:
• Raise Hand (this feature is not working correctly)
Additionally, some functionalities will work but with limited capacity (e.g., notifications will not be sent). These include:
• Remote class
• Messages
• Exams
• App requests
• Start lesson

Our engineers have identified the cause of the problem and are working on a solution.

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