ADP Integration issues

Resolved
The issue affecting JazzHR logins via ADP Single Sign-On (SSO) and ADP candidate exports has been fully resolved. A fix was applied, and services are now operating normally.

Affected Services
JazzHR login via ADP (SSO)
ADP candidate export to JazzHR

Current Status
We have completed post‑deployment monitoring and confirmed system stability. No further impact is expected.

Follow‑Up
A Root Cause Analysis (RCA) will be shared within 7–10 business days.

A fix has been successfully applied for the issue affecting JazzHR logins via ADP Single Sign-On (SSO) and ADP candidate exports. The issue originated within the integration flow and has now been addressed.

Affected Services
JazzHR login via ADP (SSO)
ADP candidate export to JazzHR

Current Status
We are actively monitoring the platform to ensure continued stability and to confirm that all services are operating as expected.

Next Steps
Our team will continue monitoring and will share a Root Cause Analysis (RCA) within 7–10 business days.

Summary
The issue affecting JazzHR logins via ADP Single Sign-On (SSO) and ADP candidate exports has been identified. Our team is actively working on a resolution.

Affected Services
JazzHR login via ADP (SSO)
ADP candidate export to JazzHR

Workaround
SSO Login Issues: As a temporary workaround, SSO can be disabled to allow users to log in directly to JazzHR using their standard credentials.

Next Steps
We are actively implementing a fix and will provide additional updates as progress continues or once the issue has been fully resolved.

We are currently investigating two related issues impacting our integration with ADP:

Affected Services:
JazzHR login via ADP (SSO)
ADP candidate export to JazzHR

Single Sign-On (SSO) Errors: Some users are experiencing errors when attempting to log in to JazzHR using ADP SSO.
Candidate Export Issues: Candidate exports from ADP to JazzHR may be delayed or failing.
At this time, we have reached out to ADP for additional details. We are unable to confirm an outage or incident on ADP’s side and are awaiting further information.
Workaround

Login Issues: As a temporary workaround, SSO can be disabled to allow users to log in directly to JazzHR using standard credentials. Please contact support for assistance.
Export Issues: No native workaround available, please attempt to manually upload new hires to ADP and reach out to their support team if necessary.

Next Steps
Our team is actively monitoring the situation and has reached out to ADP to identify the root cause. We will provide updates as more information becomes available.
Next Update: As soon as new details are confirmed.

We are investigating an issue affecting some users upon login.
Users may experience SSO errors when logging in with ADP

This appears to be an issue directly with ADP. We will provide further updates as soon as available.