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Outage in Jeenie

Intermittent Connection Issues

Resolved Major
December 18, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

Jeenie is currently investigating an issue that is intermittently preventing interpreters from connecting to calls on certain platforms.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/18/2025 11:28PM

We've seen sufficient evidence of call activity to confirm this issue is resolved.

INVESTIGATING 3 months ago - at 12/18/2025 09:59PM

Clients are experiencing connection issues when placing TeleJeenie calls. Jeenie is still investigating the root cause of the TeleJeenie issue. We are working with our upstream vendor to quickly resolve this issue.

INVESTIGATING 3 months ago - at 12/18/2025 09:43PM

Jeenie is currently investigating an issue that is intermittently preventing interpreters from connecting to calls on certain platforms.

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