Outage in Jira Core
User mention in issues' Description shown as @User instead of user name
Resolved Minor
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Outage Details
We are investigating an issue with user name showing as @User for mention that is impacting some Jira Cloud customers. We will provide more details within the next hour.
Components affected
Jira Core Viewing contentLatest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 02/13/2024 06:27AM
Between 2024-02-12 21:00 UTC to 2024-02-13 05:52 UTC, we experienced mentioned user name showing as @User that impacted some Jira Cloud customers. The issue has been resolved and the service is operating normally.
IDENTIFIED
about 1 year ago - at 02/13/2024 03:56AM
We continue to work on resolving the mention issue for Jira. We have identified the root cause and expect recovery shortly.
INVESTIGATING
about 1 year ago - at 02/13/2024 03:26AM
We are continuing to investigate this issue.
INVESTIGATING
about 1 year ago - at 02/13/2024 02:12AM
We are investigating an issue with user name showing as @User for mention that is impacting some Jira Cloud customers. We will provide more details within the next hour.
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