Outage in Jira Core

Jira and Confluence has degraded performance

Resolved Minor
February 10, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers. We are currently investigating it and will provide more details within the next 30 minutes.
Components affected
Jira Core Viewing content Jira Core Create and edit Jira Core Authentication and User Management Jira Core Search Jira Core Notifications Jira Core Administration Jira Core Marketplace Jira Core Mobile Jira Core Purchasing & Licensing Jira Core Signup Jira Core Automation for Jira

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/10/2025 07:22PM

Between February 10, 2025, at 17:04 PM UTC and 18:32 PM UTC, some customers for Jira Work Management, Jira Service Management, Jira, Jira Product Discovery Cloud and Confluence experienced degraded performance and 500 errors.

We found that cloud products in Brazil encountered an internal limit with our cloud service provider. We redistributed traffic to mitigate this issue and are working with our cloud provider to address this issue in the future.

The issue has been resolved and all the services are operating normally.

IDENTIFIED 10 months ago - at 02/10/2025 06:07PM

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management,Jira Cloud and confluence customers. We are currently investigating it and will provide more details within the next hour.

IDENTIFIED 10 months ago - at 02/10/2025 05:47PM

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers. We are currently investigating it and will provide more details within the next 30 minutes.

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