Outage in Jira Service Management

Errors on AI features

Resolved Minor
December 12, 2024 - Started 10 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors. We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model. All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 12/12/2024 08:37AM

Between <3:16pm PST> and <7:38pm PST>, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally

INVESTIGATING 10 days ago - at 12/12/2024 03:50AM

We are witnessing significant recovery in the services. We will continue to monitor the situation closely.

INVESTIGATING 10 days ago - at 12/12/2024 03:03AM

We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors.

We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model.

All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.

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