Email domain unverified

Between 10-23-2023 21:00 UTC and 10-26-2023 03:00 UTC, some customers received emails stating that the domain verification was failing for Jira Work Management, Jira Service Management, Jira Software, and Jira Product Discovery.

The issue has been resolved and the service is operating normally. Additional details about the issue will be shared in our Post Incident Review

The fix for the issue has been rolled out and is expected to be complete by 3 am UTC, 26 October. In the meantime, we have refreshed all affected domains and the service is expected to be working normally.

We will continue to monitor this issue for 24 hours to ensure it has been resolved and will share an update once confirmed.

We have identified the root cause of the issues with emails that have been sent out to admins stating domain verification is failing for Jira Work Management, Jira Service Management, Jira Software, and Jira Product Discovery.

A fix is currently being implemented, and we expect this issue to be resolved shortly.

We continue to work on resolving the issues with emails that have been sent out to admins stating domain verification is failing for Jira Work Management, Jira Service Management, Jira Software, and Jira Product Discovery.

We have identified the root cause and expect recovery shortly.

We are investigating an issue with emails that have been sent out to admins stating domain verification is failing. Affected users may see emails sent from Atlassian's default domain instead of the custom domain they have configured

We will provide more details within the next hour.