Outage in Jira Software

Some enterprise customers are unable to create new sites

Resolved Major
May 08, 2024 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating reports that some enterprise customers that have Jira Software are unable to add new sites and/or products. We are investigating and will update you when a resolution is found.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/08/2024 09:59AM

Between 2024-05-03 14:00 UTC to 2024-05-08 09:0 UTC, Jira Software and Jira Work Management customers experienced issues while attempting to create a new site / add new product. The root cause was a software bug that caused the service to be unavailable. The issue has been resolved and the service is operating normally.

IDENTIFIED 5 months ago - at 05/08/2024 09:04AM

We continue to work on resolving the create a new site/add product for Jira Work Management and Jira Software. We have identified the root cause and expect recovery shortly.

INVESTIGATING 5 months ago - at 05/08/2024 07:11AM

We are investigating reports that some enterprise customers that have Jira Software are unable to add new sites and/or products. We are investigating and will update you when a resolution is found.

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