Outage in Jira Software

Jira may crash when trying to create an issue

Resolved Major
June 07, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating reports of intermittent errors for some Jira Cloud customers who are experiencing crashes when creating issues from Jira. We will provide more details once we identify the root cause.
Components affected
Jira Software Create and edit
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/07/2024 07:17AM

Between 03:23 UT to 07:09 UTC, we experienced intermittent page crashes for Jira. Users would have received a Something is wrong error when visiting board timelines. The issue has been resolved and the service is operating normally.

IDENTIFIED 4 months ago - at 06/07/2024 06:04AM

We continue to work on resolving the issue where Jira may respond with a 'Something went wrong' message when creating issues from Jira Software. We have identified the root cause and expect recovery shortly.

INVESTIGATING 4 months ago - at 06/07/2024 05:18AM

We are investigating reports of intermittent errors for some Jira Cloud customers who are experiencing crashes when creating issues from Jira. We will provide more details once we identify the root cause.

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