Outage in Jira Software

Users with Create Issue permission are unable to create tickets

Resolved Minor
September 24, 2024 - Started 3 days ago - Lasted about 8 hours
Official incident page

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Outage Details

We are investigating cases of Jira users getting "You don't have permissions to assign issues". We have identified the root cause of the issue. We will provide more details within the next hour.
Components affected
Jira Software Create and edit
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/24/2024 11:03PM

The issue causing "You don't have permissions to assign issues" errors for Jira users has been fully resolved. All systems are now operating normally, and users should no longer experience any permission-related problems.

MONITORING 3 days ago - at 09/24/2024 07:21PM

We have identified the issue and applied a potential solution. The change will take approximately four hours to fully roll out, but improvements can be experienced sooner. We'll share more details in the coming hours.

IDENTIFIED 3 days ago - at 09/24/2024 02:51PM

We are investigating cases of Jira users getting "You don't have permissions to assign issues". We have identified the root cause of the issue. We will provide more details within the next hour.

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