Outage in Jira Software

Option to Copy Production Data to sandbox unavailable

Resolved Minor
June 21, 2024 - Started 10 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating reports that the option to copy production data to the sandbox is not available. We have identified the root cause and are rolling out the fix.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 06/21/2024 08:40AM

This incident has been resolved.

IDENTIFIED 10 days ago - at 06/21/2024 08:36AM

Between <01:15 UTC> to <08:03 UTC>, the copy production data to sandbox was unavailable for Confluence, Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.

IDENTIFIED 10 days ago - at 06/21/2024 06:06AM

We are investigating reports that the option to copy production data to the sandbox is not available. We have identified the root cause and are rolling out the fix.

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