Outage in Jira Software

Blank screen is shown in Jira

Resolved Minor
August 12, 2024 - Started about 2 months ago - Lasted about 24 hours
Official incident page

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Outage Details

We've identified an issue in Jira where, upon loading issues in multiple projects, a blank screen is shown. The team is currently working on identifying the root cause and resolving it.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/13/2024 03:34PM

The fix for the incident has been deployed and the issue has been resolved.

IDENTIFIED about 2 months ago - at 08/13/2024 12:55PM

The root cause has been identified, and the hotfix is currently being deployed. It is estimated that the process will be completed for all tenants within the next 2 hours.

IDENTIFIED about 2 months ago - at 08/13/2024 07:07AM

The root cause was identified and the hotfix is being deployed.

INVESTIGATING about 2 months ago - at 08/13/2024 12:49AM

The issue was largely remediated. Team is working on fixing on a few remaining tenants.

INVESTIGATING about 2 months ago - at 08/12/2024 07:00PM

Team is investigating a potential root cause for the issue. Fix is yet to be rolled out.

INVESTIGATING about 2 months ago - at 08/12/2024 06:15PM

Team is actively working on a fix to mitigate the issue. Root cause is still to be determined.

INVESTIGATING about 2 months ago - at 08/12/2024 05:46PM

Team is still working on a potential fix to mitigate the issue while investigation into root cause continues.

INVESTIGATING about 2 months ago - at 08/12/2024 05:09PM

The issue is still ongoing at the moment, across multiple products. The team is actively working on a fix.

INVESTIGATING about 2 months ago - at 08/12/2024 03:51PM

We've identified an issue in Jira where, upon loading issues in multiple projects, a blank screen is shown.

The team is currently working on identifying the root cause and resolving it.

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