Outage in Jira Work Management

Jira and Confluence has degraded performance

Resolved Minor

February 10, 2025 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers. We are currently investigating it and will provide more details within the next 30 minutes.

Components affected

Jira Work Management Viewing content Jira Work Management Create and edit Jira Work Management Authentication and User Management Jira Work Management Search Jira Work Management Notifications Jira Work Management Administration Jira Work Management Marketplace Jira Work Management Mobile Jira Work Management Purchasing & Licensing Jira Work Management Signup Jira Work Management Automation for Jira

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 02/10/2025 07:22PM

Between February 10, 2025, at 17:04 PM UTC and 18:32 PM UTC, some customers for Jira Work Management, Jira Service Management, Jira, Jira Product Discovery Cloud and Confluence experienced degraded performance and 500 errors.

We found that cloud products in Brazil encountered an internal limit with our cloud service provider. We redistributed traffic to mitigate this issue and are working with our cloud provider to address this issue in the future.

The issue has been resolved and all the services are operating normally.

IDENTIFIED 12 months ago - at 02/10/2025 06:07PM

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management,Jira Cloud and confluence customers. We are currently investigating it and will provide more details within the next hour.

IDENTIFIED 12 months ago - at 02/10/2025 05:47PM

Latest Jira Work Management outages

Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products - 28 days ago

Degraded performance of Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo - about 1 month ago

Degraded Performance for Some Jira Users - about 2 months ago

Some users are unable to send emails from Jira - 2 months ago

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