Outage in Jira Work Management

Users Encountering a Site Maintenance Message on APAC-Based Jira Sites

Resolved Major
March 19, 2025 - Started about 1 month ago - Lasted about 11 hours
Official incident page

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Outage Details

We are investigating 'site maintenance' issue that is impacting some Confluence, Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within the next hour.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/19/2025 07:12PM

Between 07:45 UTC to 18:45 UTC, a very small number of customers for Confluence, Jira Work Management, Jira Service Management, and Jira in the APAC region experienced a site maintenance issue. The issue has now been resolved and the service is operating normally for all impacted customers.

IDENTIFIED about 1 month ago - at 03/19/2025 03:11PM

We are actively addressing the site maintenance message affecting some customers using Jira Work Management, Jira Service Management, and Jira Cloud in the APAC region. While service has been restored for some users, others remain impacted as we collaborate with AWS to resolve the issue. We are working diligently to restore full functionality and will provide more updates as they become available. Thank you for your patience and understanding.

INVESTIGATING about 1 month ago - at 03/19/2025 12:39PM

We have partially restored functionality to some of the affected Jira Work Management, Jira Service Management, and Jira Cloud customers. We will continue to work on the fix and share more information as it becomes available.

INVESTIGATING about 1 month ago - at 03/19/2025 09:08AM

We continue to investigate the site maintenance issue impacting Jira Work Management, Jira Service Management, and Jira Cloud customers. We will share more information as it becomes available.

INVESTIGATING about 1 month ago - at 03/19/2025 08:22AM

We are investigating the site maintenance' issue that is impacting Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within the next hour. The issue is fixed for Confluence customers.

INVESTIGATING about 1 month ago - at 03/19/2025 07:45AM

We are investigating 'site maintenance' issue that is impacting some Confluence, Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within the next hour.

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