Some users are being directed to a trial setup flow after login on the mobile app

A fix for the issue that caused some users to be redirected to the trial setup flow when logging in to the Jobber Mobile App has been released.

To ensure the fix takes effect, please uninstall and reinstall the latest version of the app (v6.55).

We’ve released a fix for the issue that caused some users to be redirected to the trial setup flow when logging in to the Jobber Mobile App.

To ensure the fix takes effect, affected users should uninstall and reinstall the latest version of the app (v6.55).

Our team continues to monitor performance and will provide a final update once the issue is fully confirmed as resolved.

We are aware that some Account Owner users are still encountering the trial setup prompts in Jobber Mobile App today.
As a workaround, we recommend completing the setup prompts, or use Jobber Online in your phone or tablet's mobile browser.
We will update as soon as we have any more information.
We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

We have identified the issue and a fix is going out with app version 6.54.1

Version 6.54.1 is now live in Apple's App Store, and impacted users can update their Jobber app to this new version. We are still waiting for the app update to go live in the Play Store for Android users.

Accessing getjobber.com on a mobile browser remains the recommended temporary workaround for any impacted Android users until app version 6.54.1 has gone live.

As we continue to investigate this issue, it is advised that affected users delete and reinstall Jobber Mobile App.

We are investigating an issue with Jobber Mobile App. This may affect some users when they login to Jobber Mobile App by redirecting them to a trial setup experience.
We recommend using Jobber Online in your mobile browser as a temporary workaround.
We will update as soon as we have any more information.
We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.