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Outage in Join.me

GoTo Connect Integrations - missing call events report

Resolved Major
May 06, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are actively investigating reports that some Integrations customers may be experiencing missing call events report. Our engineers are working to identify the issue and will provide another update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/06/2025 01:39PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.
Our engineers recovered a vast majority of the missing events but lost some mostly between May 5th 23:30 and 23:45 UTC
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

IDENTIFIED 12 months ago - at 05/06/2025 01:06PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING 12 months ago - at 05/06/2025 12:49PM

We are actively investigating reports that some Integrations customers may be experiencing missing call events report.

Our engineers are working to identify the issue and will provide another update shortly.

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