Outage in Join.me

Grasshopper - Issue with web portal and outgoing calls

Resolved Major
August 20, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are actively investigating reports that some Grasshopper customers may be experiencing loading the Grasshopper web portal and making outbound calls with the Grasshopper app. Our engineers are working to identify the issue and will provide another update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/20/2025 07:33PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING 2 months ago - at 08/20/2025 07:06PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED 2 months ago - at 08/20/2025 06:33PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING 2 months ago - at 08/20/2025 06:19PM

We are actively investigating reports that some Grasshopper customers may be experiencing loading the Grasshopper web portal and making outbound calls with the Grasshopper app.

Our engineers are working to identify the issue and will provide another update shortly.

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