Delay in Processing Identity Verification Transactions

All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.

We are continuing to monitor for any further issues.

Our priority is to restore your services to full capacity and ensure that your end users have a better identity verification experience. We apologize for the disruption and the inconvenience we are causing.

We have identified the root cause of the problem, taken steps to resolve the issue, and taken measures to prevent a recurrence. All incoming transactions are being processed at a normal rate, but we are still working through the remaining backlog and will provide more information as it becomes available.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

We are continuing to investigate this issue.

We are currently experiencing a delay in processing on US, EU and SGP data centers for Identity Verification transactions.
NOTE: All services remain functional at this time, and we will update you when the service is fully restored.

Apologies for the inconvenience.