Outage in Jumio

Service Instability for Identity Verification & Authentication - (US DC)

Resolved Major
July 30, 2025 - Started 8 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We're currently experiencing delays in processing Identity Verification and Authentication transactions in the US data center. This issue began around 15:00 UTC. All other services are fully operational. We'll provide an update as soon as the issue is resolved. We apologize for any inconvenience and appreciate your patience. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Components affected
Jumio Identity Verification Processing
Latest Updates ( sorted recent to last )
IDENTIFIED 8 days ago - at 07/29/2025 07:41PM

We're continuing to work actively to resolve the delays in processing Identity Verification and Authentication transactions in the US data center.

We apologize for any inconvenience and appreciate your patience.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

IDENTIFIED 8 days ago - at 07/29/2025 04:06PM

We're currently experiencing delays in processing Identity Verification and Authentication transactions in the US data center. This issue began around 15:00 UTC.

All other services are fully operational. We'll provide an update as soon as the issue is resolved.

We apologize for any inconvenience and appreciate your patience.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Latest Jumio outages

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2025-06-16 - Service Instability for Identity Verification & Authentication - (All DC) - about 2 months ago
2025-06-02 Delay in Processing ID Verification Transactions (U.S ,EU,SGP) - 2 months ago
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