Outage in Jumio
Delay in Transactions Retrieval - US DC
Resolved MinorIncident Report
Summary AI Generated
Jumio's US data center experienced a degradation that caused delays and increased latency for customers using the Identity Verification Retrieval API endpoint service. The incident lasted 1.4 hours, during which customers experienced slower response times when making API calls. The engineering team identified and resolved the underlying cause, restoring services to normal operating levels.
We are currently experiencing a brief degradation in our US DC data center. During this time, customers may experience delays when calling the Retrieval API endpoint service. Our team is actively investigating the issue and will provide further updates as more information becomes available.
Components affected
Jumio Identity Verification Retrieval APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 04/01/2026 07:14PM
The issue affecting our US data center has been resolved. During the incident, customers may have experienced increased latency and delays when calling the Retrieval API endpoint service.
Our engineering team has identified and addressed the underlying cause, and services have now returned to normal operating levels.
We apologize for any inconvenience this may have caused and appreciate your patience.
IDENTIFIED
29 days ago - at 04/01/2026 05:51PM
We are currently experiencing a brief degradation in our US DC data center. During this time, customers may experience delays when calling the Retrieval API endpoint service. Our team is actively investigating the issue and will provide further updates as more information becomes available.
Latest Jumio outages
Delay in Transactions Retrieval - US DC - 24 days ago
Delay in Processing Identity Verification Transactions - about 1 month ago
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