Outage in Jumio
Service Instability for Identity Verification services in - (SGP DC)
Resolved MajorIncident Report
Summary AI Generated
Between 10:15 and 10:50 UTC on September 2, 2026, Jumio's Identity Verification and Authentication services in the Singapore (SGP) data center experienced a 34-minute outage. Affected components included the Identity Verification SDK, Web, Callbacks, Document Verification, Fastfill API, Screening Service, and related processing pipelines, while all other regions and services remained operational. The issue was fully resolved by 10:50 UTC, with services confirmed stable following active monitoring.
Since 10:15 UTC, Identity Verification and Authentication services in the SGP data center have been experiencing an outage. Our team is actively investigating to restore service as quickly as possible.
All other services remain fully operational. We apologize for any inconvenience and will provide an update once resolved.
For assistance, please contact Jumio Support at support@jumio.com or visit https://support.jumio.com.
Components affected
Jumio Identity Verification Web Jumio Identity Verification SDK Jumio Identity Verification Processing Jumio Identity Verification Callback Jumio Document Verification Processing Jumio Fastfill API Jumio Document Verification Jumio Screening ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 09/02/2026 11:33AM
The service disruption affecting Identity Verification and Authentication in the SGP data center has been fully resolved.
Impacted Services: Identity Verification & Authentication (WEB and Mobile)
Start Time: 10:15 UTC
Resolved Time: 10:50 UTC
Current Status: Resolved
Following a period of active monitoring, all services are confirmed to be operating normally. We sincerely apologize for any inconvenience this issue may have caused.
If you continue to experience any issues or have questions, please reach out to Jumio Support at support@jumio.com or visit https://support.jumio.com.
MONITORING
10 days ago - at 09/02/2026 11:08AM
Identity Verification and Authentication services in the SGP data center were fully restored as of 10:50 UTC. All systems are now operating normally, and our team continues to actively monitor performance to ensure ongoing stability.
We sincerely apologize for any disruption or inconvenience this issue may have caused.
If you continue to experience issues or have any questions, please contact Jumio Support at support@jumio.com or visit https://support.jumio.com.
INVESTIGATING
10 days ago - at 09/02/2026 11:03AM
We are continuing to investigate this issue.
INVESTIGATING
10 days ago - at 09/02/2026 11:01AM
Since 10:15 UTC, Identity Verification and Authentication services in the SGP data center have been experiencing an outage. Our team is actively investigating to restore service as quickly as possible.
All other services remain fully operational. We apologize for any inconvenience and will provide an update once resolved.
For assistance, please contact Jumio Support at support@jumio.com or visit https://support.jumio.com.
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